Belvoir Swansea repair reporting

Welcome to our repair reporting system

If you are logging an urgent maintenance issue out of office hours, please continue to do so via this system providing as much detail as possible. If deemed urgent your issue will automatically be passed to our out of hours PropCall Helpline, who will aim to call the number you have provided within thirty minutes, and if necessary, arrange a contractor to visit within four hours. It is important that the issue is correctly reported in order for the system to pick up if it is urgent, so please take care when inputting the details on the the system (i.e. if you have a leak, be sure to follow the leak pop up images).

Please note if the issue you have is already open and being dealt with one of the team then you should not report this as a new issue via PropCall, unless it has significantly worsened and become urgent. If you report the issue to PropCall and the issue is already open with us, and PropCall send a contractor unneccessarily, then you will be liable for any call out charges.

DISCLAIMER

The out of hours PropCall service is provided by a third party who are instructed by Belvoir Swansea in line with our Repair Guidelines (provided to you at move in within your Handbook). Occupiers are expected to troubleshoot issues as much as reasonably possible. If you report an issue as an out of hours emergency, and it is not deemed as being so or could have been managed by yourself (without involving a third party contractor), you may be liable for the call out fee.

IMPORTANT - CORONAVIRUS

In order to protect the health and safety of our staff and contractors, we are asking all property occupiers to notify us immediately if a member of the household is isolating due to Covid-19.

1 What is the problem?

Please confirm whether this issue is in a private area, or a communal area.

Location of the issue *

Private

Communal

So that your problem is dealt with as quickly as possible please provide us with as many of the details as possible for the affected appliance. Please include the appliance type, make, model and serial number (if possible). Please also provide an outline of the problem and describe any warning lights or unusual sounds.

Light Bulbs: Please explain what the problem is and item(s) affected in as much detail as possible. e.g type and size of bulb, screw cap/bayonet cap, standard, compact, LED, halogen etc.

Fences: Please explain the problem in as much detail as possible. For non-timber fences also include what material the fence is made out of. Please also upload photos of the fence.

Please state the number and (if possible) the size of those affected and upload photos of it/them. Please also include any other relevant details in this section.

Please explain the extent of the leak by reference to: (a) how big a container is needed and how often the container has to be emptied e.g. one cup every hour or one cup every day; and (b) whether the leak is constant or intermittent. Please also provide us with as many details as possible about the item that is leaking.

Please explain the problem in as much detail as possible and provide details of which room or rooms are affected, when the problem was first noticed and how frequent the problem is.

Please advise what is required, giving as much detail as possible.

Appliance type *

Make *

Model *

Serial number

Number of flights of stairs to the appliance

Type of bulb (e.g. standard or LED) *

Size of bulb (e.g. standard or compact) *

Bulb fittings (e.g. screwcap or bayonette) *

Number of bulbs affected *

Fence description (eg wood or wire) *

Number affected *

Size of item *

Only toilet in property *

No Yes

How big a container is needed for the leak? *

How often do you have to empty it? *

Is the leak constant or intermittent? *

Which room(s) affected? *

The text may not be longer than 50 characters.

When was the problem first noticed? *

How frequent is the problem? *

Fault detail *

Please include as much useful information as possible about the issue Please advise when you would like the service to take place, (if applicable) how frequently you would like it to happen, and any other information about the service required

Click on a picture to continue Please select an option above Please enter relevant notes

2 Add photos

Please add up to 10 photos, video or audio files (max: 30mb each) to help explain the problem.

Upload file(s)

3 Address details

Address

Search by address

Address

Town

Postcode

Results

4 Your contact details

No reporting occupier)

This issue will be raised without a reporting occupier

Title

First name

Surname

Email address

Telephone number

Telephone number (alt.)

5 Confirm and send

Further notes

*e.g. parking restrictions or limited access for vans

I give authority for my property to be accessed without me being present

I want to be present when the work is carried out

Pet information

*If there are pets in the property, please provide details

Alarm information

*If there are alarms in the property, please provide details

Parking restrictions

*If there are parking restrictions near the property, please provide details

Is there a vulnerable occupier at this property?

I agree to the terms and conditions

Remember my details next time

View the privacy notice

Submit Issue